1. What is the amount to pay to send a box?
The price depends on the box size; you can check our pricing section. For an exact quote, please contact us directly and we'll be happy to help.
2. How long will it take for my shipment to arrive?
Delivery times may vary depending on the destination and type of merchandise. Our team will inform you of the estimated delivery time when you place your order.
3. What items cannot be shipped?
You can send all kinds of goods except for hazardous materials, explosives, illegal substances, cash, or items restricted by the laws of the destination country. If you have any questions about an item, please contact us before sending it.
4. Do you offer a home collection service?
Yes, we offer a home collection service (subject to availability and area). Contact us to arrange it.
5. What happens if my box arrives with a problem?
At Mau Shipping, we work to ensure safe handling. In any situation, our team will assess the case, provide the appropriate assistance, and assume the relevant responsibility.
6. Can I ship household appliances or commercial merchandise?
Yes, but it is important to inform us beforehand what type of items you wish to send, inform us of the conditions (whether it is new or used) in order to generate the corresponding warranty and offer you guidance on the process and conditions.
7. Do I need any documents to send?
Yes, you can check the Send to DR or Send to PR section for all the necessary information.